In the mediation world, we always hear so much about listening. With good reason. Most of us already know what the other person thinks before the words come out of his/her mouth. Listen to them? Well, we sort of go through the motion. And at the very best, we are patient with our talker because we can't wait to get our own comparison, analysis and concise judgement of the situation to 'really seal the deal'. And remember, mediators can be just as bad as the mediated!
We are RIGHT before the other person(s) even manifests the thoughts in their brain(s), let alone puts neural impulse into speech formation.
Watch this you-tube. It's about old-time doctoring and it's authored by a very high tech Stanford teaching physician. We will get a better idea about the importance of listening. Mediators can learn from this one too: it's about the listening, not the method of diagnosis. Check out on TED TALKS:
Abraham Verghese: A doctor's touch http://www.ted.com/talks/abraham_verghese_a_doctor_s_touch.html
Relax. Smile. Together we can work it out. |
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